Have had substandard experiences with Gateway customer service. Reported a problem to them roughly 8 months after purchase (different model), and was told that replacing a simple part/subassembly would cost me $200 plus one-way shipping. Previous contacts were also not positive - support is based in India which is not necessarily bad at all, but I found the people I spoke with had little to offer beyond responses that seemed scripted.Get more detail about Gateway LT2106u 10.1-Inch Black Netbook - Over 8 Hours of Battery Life.
