Buying Toshiba Mini NB305-N410BL 10.1-Inch Royal Blue Netbook - 11 Hours of Battery Life

The reason I bought this netbook over others was the long-lasting battery. Everything looked great out of the box. I used the computer around the house for the night and put it on charge over night to get it juiced up again for more fun the next day. The battery never charged and hasn't charged, EVER! I called customer support to get help on a Saturday and was told I needed a new battery and received a Return Merchandise Authorization number and waited for my replacement battery. And waited, and waited. Never received the battery. I called with the case # and RMA and was told that the order was rejected by a "case manager" but the people on the phone couldn't tell me why. It was Saturday again, when most people have time away from work to wait on hold with customer care. They told me I had to contact a "case manager" to find out the issue. Well, the case managers have the weekend off, apparently. I was told that the case manager would contact me between Monday and Wednesday?! I was welcome to call and chase them down if I chose to, which I did this Monday. Gretchen took my call and sent out a new battery and an incomplete AC adapter kit (it has 2 pieces to it and I received 2 of the same parts of the adapter). I called this morning to tell Gretchen that the new battery didn't charge over night and to see what we could do next. She never called me back and I talked to Mina who assured me that Gretchen would call me tomorrow to send me the other part of the AC adapter that I'm missing. Well, I was telling her about my dissatisfaction which she apparently didn't have time for and hung up on me. I called Mina back to escalate my complaints and was told the case workers don't have a level above them but I could tell another case worker of my unhappiness, which I did. Now I have to wait to have Gretchen call me back with some sort of solution other than replacing the netbook. I have been told that I will probably have to send it in for repair. So, the netbook I bought on 3/8 has not worked properly for 2 weeks and I still have no resolution!!! Again, god forbid you have any issues with this machine!!!Get more detail about Toshiba Mini NB305-N410BL 10.1-Inch Royal Blue Netbook - 11 Hours of Battery Life.