This is the third HP laptop/netbook I owned. It has everything I wanted for a machine that I use for e-mail and video calls on trips -- weight, size, battery life (4+ hrs), memory (2 GB), high quality sound and video, best keyboard of its class, and solidly built. I would have given it a 5-star if it were not becasue of three issues: (1) The Wi-Fi card did not work most of the time; (2) The 800 number for tech support that came with the machine was wrong. When I called the number, the person who answered the phone couldn't find the Mini 5101 in his database, even with serial number and product code provided. After an inordinate amount of time, he finally found out from someone that the Mini 5101 belongs to the "Business" and not the "Consummer" division where he was and that I should call a different number which he sucessfully connected me to (from India to China, I believe). (3) After the Wi-Fi card was repaired by sending it to Houston, Texas, now I have another problem, the power switch would not respond after the machine went into a standby/sleep mode. I couldn't wake up or turn off the machine, and has to do a dry boot (removing all power supply, including the battery and reconnect it again.) This time I used live-chat tech support and was asked to re-install the Operating System that came with a CD. But the Mini 5101, like all other netbooks, doesn't have a CD drive. Since I don't want to buy an external drive (and there is no guarantee that it'll solve the issue), I decided to avoid the problem by setting the sleep mode to "never."
I do have to say that HP has great tech support in the Business division. The tech person I talked to was patient and knowlegeable; the overnight repair service was as promised. I got my machine repaired and returned within three days, including shipping time from Los Angeles to Houston Texas, and back. Get more detail about HP Mini 5101 FM956UT 10.1-Inch Netbook - Up to 4.5 Hours of Battery Life.
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