Be very careful in ordering this product. I have an HP desktop and have never had issues with it. This laptop was ordered as a Christmas present for my son to use in his high school class. It was fine from Dec. 25th until mid February. By this time, the 30 day Amazon return policy was over. The starboard had burned out in it. I spent DAYS on the phone with HP technical support, since the laptop is covered by a one-year warranty. Each time I called (about 6 all total, and the laptop still has not been fixed), I spent at least an hour on the phone. Every agent I spoke with gave me a different story, including that the HP service center in my area could not take care of this problem, since the laptop is considered a consumer product. They would not let their own service agent order the part to fix it. Now I am waiting for a box to send the laptop to HP for repair. I have very real concerns that I may never see it again. If I had this to do over again, I would have gone into a store to purchase it. Warranty is much longer there--usually 90 days.Get more detail about HP Mini 110-1036NR 10.1-Inch White Netbook - Up to 6.75 Hours of Battery Life.
Friday, June 18, 2010
HP Mini 110-1036NR 10.1-Inch White Netbook - Up to 6.75 Hours of Battery Life Order Now
Be very careful in ordering this product. I have an HP desktop and have never had issues with it. This laptop was ordered as a Christmas present for my son to use in his high school class. It was fine from Dec. 25th until mid February. By this time, the 30 day Amazon return policy was over. The starboard had burned out in it. I spent DAYS on the phone with HP technical support, since the laptop is covered by a one-year warranty. Each time I called (about 6 all total, and the laptop still has not been fixed), I spent at least an hour on the phone. Every agent I spoke with gave me a different story, including that the HP service center in my area could not take care of this problem, since the laptop is considered a consumer product. They would not let their own service agent order the part to fix it. Now I am waiting for a box to send the laptop to HP for repair. I have very real concerns that I may never see it again. If I had this to do over again, I would have gone into a store to purchase it. Warranty is much longer there--usually 90 days.Get more detail about HP Mini 110-1036NR 10.1-Inch White Netbook - Up to 6.75 Hours of Battery Life.
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