Acer AOD250-1517 10.1-Inch Ruby Red Netbook - Up to 9 Hours of Battery Life Get it now!

My husband bought this netbook for me as I was having major back surgery and we thought it would be an easy way for me to keep my family and friends updated on my progress....wrong. We enrolled with a server, Clear, so that we could use the netbook away from home, as my surgery was not going to be in the same town we live in. After several attempts in getting the email up and running, the server representative felt there was something wrong with the Microsoft software on the netbook. We did have internet connection on the netbook. Then we contacted the Acer support service, and I spoke to several rather arrogant young Eastern Asian men who talked down to me nearly everytime I called them. We tried several things to get the Microsoft Outlook Express software to work, including uninstalling it and then re installing it. This did not work, and by this time we could not even get the netbook to come on. We were so frustrated. We were given the number of another service department "who have the smartest guys and they should be able to help you". There will be a charge for this though! I asked why there would be a charge when it was a new product and had never worked, and he went on to explain that Microsoft installs their software and if it doesn't work properly then Acer is not responsible for that! I paid $59.95 to talk to another young man for 30 minutes, and he kept insisting I should have my home server on the netbook and he used all but 4 minutes of my time on this. I was not very long post op by this time, and I was in pain and just didn't have the energy to mess with it anymore. If anyone knows how to get some action out of these people, let me know!!!I know Amazon doesn't deal with the service on computers but to me this reflects badly on them. The whole thing sounds like a scam, I buy the netbook and Oh dear the software doesn't work properly and Acer is not responsible for that, so now I have to pay to try and get it fixed!!!! Crazy.
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